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Returns and Refunds

We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with THE FAMOUS FRAGRANCE , a Secure2U preferred partner.

Our returns policy provides you 14 days from receipt of your order to request a return or refund on any defective item or item shipped in error.

Holiday Season Returns Policy

To help with the holiday season THE FAMOUS FRAGRANCE will extend the return period for defective merchandise to January 2, 2008 on items purchased between November 15, 2007 and December 14, 2007. Orders with incorrect merchandise must still be returned within 14 days.

Items must be returned in the original packaging, complete with all manuals and included accessories.

Return exclusions:

Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

* refurbished cell phones and new or refurbished cell phone accessories
* undergarments and swimwear
* food and nutritional supplements
* items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
* toner cartridges
* new defective gaming machines (these must be addressed with the manufacturer)
* opened software
* new home entertainment products from JVC, Panasonic, Philips or Toshiba (these must be addressed with the manufacturer)
* any return that is missing the originally shipped components
* any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)

How to return a defective item, or an item shipped to you in error:

Please contact us immediately for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. We will reimburse you for the return shipping.

Last Updated: 21 Aug 2008 19:28:03 PDT home  |  about  |  terms  |  contact
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